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Terms & Conditions

CONSUMER TERMS - UPDATED SEPTEMBER 2026
TERMS & CONDITIONS
CLEAR TERMS. FAIR DEALING.
These terms explain how consumer purchases from JD Airsoft Limited work, including orders, delivery, cancellations, returns, warranties, airsoft product care, RIFs, two-tone products, airguns and restricted products.
IMPORTANT
PLEASE READ THESE TERMS BEFORE ORDERING
These Terms & Conditions apply to purchases made by consumers from JD Airsoft Limited. They form part of the agreement between you and JD when you buy goods or services from us.

Nothing in these terms is intended to exclude, restrict or replace any rights you have under UK consumer law.

If there is any conflict between these terms and a right that the law says cannot be excluded, your statutory rights take priority.
SECTION 1
ABOUT JD AIRSOFT
These terms are issued by:

JD Airsoft Limited
Unit 5 Virage Park
Green Lane
Cannock
Staffordshire
WS11 0NH
United Kingdom

Company Number: 06643770
Email: sales@jdairsoft.net

In these terms, "JD", "we", "us" and "our" mean JD Airsoft Limited. "You" and "your" mean the consumer purchasing goods or services from us.
SECTION 2
WHO THESE TERMS APPLY TO
These terms apply where you are purchasing wholly or mainly for purposes outside your trade, business, craft or profession.

They do not apply to wholesale, trade or other business-to-business purchases. Trade customers may be subject to separate JD Wholesale Terms & Conditions.

The version of these terms in force when you place your order normally applies to that order.

We may update these terms for future transactions, but we will not retrospectively change the agreed terms of a completed contract unless required by law or agreed with you.
BUYING FROM JD
ORDERS & PAYMENT
SECTION 3
PLACING AN ORDER
When you place an order, you are offering to purchase the goods or services shown in your basket.

An automatic order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

For ordinary goods, acceptance normally takes place when we send confirmation that the goods have been dispatched or are ready for collection.

We may decline or cancel an order before acceptance where, for example, stock is unavailable, payment cannot be authorised, an obvious pricing error has occurred, we cannot complete a required age or defence check, delivery is unavailable, or we reasonably believe completing the transaction would be unlawful.

If we cancel an order after taking payment and no lawful deduction is due, we will refund the relevant payment.
SECTION 4
WHY JD MAY PLACE AN ORDER ON HOLD
JD may temporarily place an order on hold where we need additional information or need to resolve an issue before dispatch.

This can include:

Age verification that cannot be completed automatically.
UKARA or other RIF defence details that cannot be verified.
The customer's name, address or other details not matching verification records.
An RFD transfer that has not yet been arranged or confirmed.
Payment, fraud-prevention or security checks requiring review.
A product failing a pre-dispatch inspection or test.
A stock discrepancy being identified after the order was placed.
A delivery address or product being subject to courier or legal restrictions.

Where reasonably possible, we will contact you and try to resolve the issue before cancelling the affected part of the order.
SECTION 5
PRICES & PAYMENT
Prices displayed on our website include VAT where applicable unless clearly stated otherwise.

Delivery, transfer, customisation or other additional charges will be displayed or agreed before you become liable to pay them.

Payment must be made using a method accepted by JD. Orders will not normally be dispatched until the required payment has been received or authorised.

If a price is clearly incorrect because of an obvious error, we are not obliged to supply the product at that incorrect price where you could reasonably have recognised the mistake. We will contact you and give you the opportunity to proceed at the correct price or cancel.

Refunds will not be reduced merely because JD has incurred payment-processing fees.
SECTION 6
PRODUCT DESCRIPTIONS, IMAGES & AVAILABILITY
We take reasonable care to ensure descriptions, specifications and prices are accurate.

Product photographs are intended to represent the product as accurately as reasonably possible. Minor differences in colour, finish, packaging or manufacturing detail may occur because of lighting, displays, production changes or normal manufacturing variation.

This does not allow JD to supply goods that are materially different from their description.

Quoted airsoft FPS or muzzle-energy figures are approximate unless expressly guaranteed. Output can vary because of BB weight, temperature, gas pressure, battery condition, hop setting, manufacturing tolerances and other factors.

Goods remain subject to availability. If an item becomes unavailable, we will contact you and offer an appropriate alternative where possible or provide a refund for the unavailable item.
GETTING YOUR ORDER
DELIVERY & COLLECTION
SECTION 7
DELIVERY
Available delivery methods, charges and current dispatch information are shown at checkout and on our Delivery & Shipping page.

Estimated or next-working-day delivery dates are not absolute guarantees unless JD expressly agrees that a particular date is guaranteed.

Verification checks, two-tone work, customisation, restricted-product procedures, adverse weather, courier disruption and events outside our reasonable control may affect dispatch or delivery.

Unless another delivery period has been agreed, goods will be delivered within the period required by applicable consumer law.

Risk in the goods remains with JD until the goods come into the physical possession of you or a person identified by you to receive them, subject to any statutory exception.

If delivery fails because you have supplied incorrect information or have not taken reasonable steps to receive the parcel, we may charge reasonable additional delivery costs where legally permitted.

VIEW DELIVERY & SHIPPING
SECTION 8
DAMAGED DELIVERIES & COLLECTION
Please inspect a parcel as soon as reasonably possible after delivery. If it appears damaged, photographs of the packaging and product can help us investigate with the courier.

Signing for a parcel does not remove your statutory rights if the goods later prove to be damaged, faulty or not as described.

For Click & Collect orders, please bring suitable identification and your order details.

For ordinary unrestricted goods, we may allow another person to collect on your behalf after suitable authorisation.

Age-restricted, RIF, airgun or other controlled products may require the actual purchaser to attend and complete the relevant checks.

JD may refuse to hand over restricted goods if we are not satisfied that the legal or verification requirements have been met.
CHANGED YOUR MIND OR SOMETHING WRONG?
CANCELLATIONS & RETURNS
SECTION 9
ONLINE CANCELLATION RIGHTS
For most goods purchased online, by telephone or another distance-selling method, you have the right to cancel without giving a reason.

The cancellation period normally ends 14 days after the day you, or a person nominated by you other than the carrier, receives the goods. Different calculation rules may apply where goods from one order are delivered separately.

To cancel, tell JD clearly that you wish to cancel. You can contact us by email, post or through our Returns process.

After telling us you are cancelling, you must normally return the goods within a further 14 days.

You are normally responsible for the direct cost of returning unwanted goods unless JD has agreed otherwise or the goods are faulty, incorrect or otherwise do not conform to the contract.
SECTION 10
REFUNDS AFTER CANCELLATION
Where the statutory distance-selling cancellation right applies, JD will refund the price paid for the cancelled goods and the cost of the least expensive standard delivery method offered by JD for that order.

If you chose a more expensive premium delivery service, we are not required to refund the additional amount above our standard delivery cost.

Refunds will normally be made using the original payment method unless you expressly agree otherwise.

We may withhold the refund until we receive the goods back or you provide evidence that you have returned them, whichever occurs first.

JD may make a lawful deduction for diminished value where you have handled the goods beyond what would reasonably be permitted when examining them in a shop.
SECTION 11
RETURNING GOODS SAFELY
Please contact JD or complete our Returns form before sending goods back so we can provide the correct return instructions.

Before returning an airsoft gun, you should make it safe for transport wherever reasonably possible.

Remove all BBs from the product.
Remove the magazine.
Disconnect and remove the battery where practicable.
Remove gas or CO2 sources where this can be done safely and in accordance with the manufacturer's instructions.
Do not knowingly send a loaded magazine or pressurised disposable CO2 capsule installed in a product.
Do not include pyrotechnics, blanks, pressurised gas containers or other dangerous goods unless JD has specifically instructed you how they may lawfully be returned.

You must package returned goods with reasonable care using packaging suitable to protect the item during transport.

You may be responsible for damage caused by inadequate return packaging where that damage is attributable to your failure to take reasonable care.
SECTION 12
FAULTY GOODS & STATUTORY RIGHTS
Goods supplied by JD must be of satisfactory quality, fit for their intended purpose and as described.

Where goods do not conform to the contract, consumer law may give you rights including a short-term right to reject, repair or replacement, and in appropriate circumstances a price reduction or final right to reject.

The short-term right to reject faulty goods is generally available for 30 days, subject to the statutory rules and exceptions.

For faults identified within the first six months, consumer law generally places the burden on the retailer to show that the problem was not present when the goods were supplied, subject to the applicable statutory provisions.

After that period, you may be asked to provide evidence that the problem was inherent when supplied.

A JD or manufacturer warranty does not replace your statutory rights.

Original retail packaging is helpful but the absence of original packaging does not by itself remove statutory rights relating to faulty goods.
SECTION 13
IN-STORE CHANGE-OF-MIND RETURNS
For unwanted goods bought in our physical retail store, there is no automatic statutory change-of-mind cancellation right.

Any goodwill return or exchange offered by JD for an in-store purchase is separate from your statutory rights where goods are faulty, not as described or otherwise do not conform to the contract.

START A JD RETURN
LOOK AFTER YOUR KIT
AIRSOFT PRODUCT USE & CARE
SECTION 14
MISUSE & CUSTOMER-CAUSED DAMAGE
A manufacturing defect is different from damage caused after supply through inappropriate use or maintenance.

Damage may not be covered as a manufacturing defect where it has been caused by matters such as:

Accidental or deliberate damage.
Using unsuitable BBs or ammunition.
Using an inappropriate battery, charger, gas or power source.
Incorrect charging or battery storage.
Inappropriate lubrication or cleaning products.
Water, dirt, debris or other contamination.
Incorrect dismantling or reassembly.
Installing incompatible parts.
Operating a product contrary to manufacturer instructions.
Normal wear resulting from ordinary use.

This does not remove your statutory rights relating to a separate fault that was present when the product was supplied or that was not caused by the customer's actions.
SECTION 15
BATTERY COMPATIBILITY
Use only a battery chemistry, voltage, discharge capability, connector type and physical size appropriate for the product.

A higher-voltage battery can increase trigger response and rate of fire but may also increase electrical and mechanical stress.

An 11.1V LiPo is not automatically suitable for every AEG.

Where JD or the manufacturer specifies a recommended or maximum battery specification, damage caused by knowingly exceeding that specification may not be treated as a manufacturing defect.

LiPo batteries must be charged using a suitable balance charger and should never be charged unattended.

Do not use batteries that are swollen, punctured or otherwise visibly damaged.
SECTION 16
BBS & AMMUNITION QUALITY
Airsoft products should be used with clean, correctly sized and good-quality ammunition appropriate for the product.

Do not reuse BBs that have already been fired.

Malformed, dirty, damaged or incorrectly sized ammunition can cause feeding problems, barrel obstructions and internal damage.

Damage caused by unsuitable, contaminated or defective third-party ammunition is not itself evidence of a defect in the airsoft gun.

This does not require you to use a particular brand sold by JD unless the product genuinely requires a particular specification.
SECTION 17
GAS, LUBRICATION & MAINTENANCE
Use gas and lubricants suitable for the particular product, seals, rubbers and materials involved.

Gas-powered airsoft products are temperature sensitive. Changes in temperature can alter pressure, efficiency, cycling and muzzle energy.

Do not overheat magazines, gas containers or airsoft products in an attempt to increase pressure or performance.

Use only appropriate lubricants. Penetrating oils, unsuitable petroleum-based products or other inappropriate chemicals may damage seals, rubbers, plastics and finishes.

The hop rubber and inner barrel should generally be kept free from excess oil or lubricant unless the manufacturer specifically instructs otherwise.

Follow the manufacturer instructions supplied with the product wherever available.
SECTION 18
MODIFICATIONS & DISMANTLING
Airsoft products often permit upgrades and modification. However, incorrect work can cause damage or make fault diagnosis more difficult.

If you believe a recently supplied product is faulty, we recommend contacting JD before dismantling, modifying or replacing components.

Damage directly caused by an unauthorised or incorrectly performed modification may not be covered by a commercial warranty.

Modification does not automatically remove every statutory right. A customer may still have rights relating to an unrelated inherent fault that was not caused by the modification.
AFTERSALES SUPPORT
WARRANTY, REPAIRS & UPGRADES
SECTION 19
JD COMMERCIAL WARRANTY
Where no different warranty period is stated on the product page, packaging or accompanying documentation, JD currently provides a six-month commercial warranty against manufacturing defects.

Any longer manufacturer warranty offered with a product may also apply in accordance with that manufacturer's terms.

These warranties are additional to, and do not replace or shorten, your statutory consumer rights.

A commercial warranty may not cover problems caused by fair wear and tear, misuse, accidental damage, incorrect maintenance, unsuitable ammunition or power source, failure to follow instructions, or damage caused by modification.
SECTION 20
INCLUDED BATTERIES, CHARGERS & ACCESSORIES
Where a battery, charger, magazine, speed loader or other accessory is included as part of a product package, it forms part of what has been supplied to you and your statutory rights still apply.

Some components are consumable or naturally deteriorate through ordinary use.

Normal depletion, expected wear or damage caused by improper charging, storage or use is not the same as a manufacturing defect.
SECTION 21
REPAIRS, UPGRADES & OTHER SERVICES
Services supplied by JD must be carried out with reasonable care and skill.

Where a price, specification or estimated completion time is agreed before work begins, that agreement forms part of the service contract.

If no exact completion time has been agreed, the service will be completed within a reasonable time.

Performance targets such as FPS, joules, rate of fire, trigger response or range are not guaranteed unless expressly agreed as part of the work.

Final output can be affected by components, ammunition, tolerances and environmental conditions.

If you supply your own components for installation, JD cannot guarantee the quality or compatibility of those components, but we will perform any agreed installation service with reasonable care and skill.

If you ask us to begin a standalone service during a statutory cancellation period, we may ask you to expressly request early commencement. If you later cancel after work has started, the law may allow us to charge a proportionate amount for work properly performed up to cancellation.
UK AIRSOFT SALES
RIFS, UKARA & TWO-TONE
SECTION 22
AGE RESTRICTIONS
You must be at least 18 years old to purchase an imitation firearm from JD, whether realistic or two-tone.

JD may use age-verification services and may ask you to provide suitable identification.

An order may be delayed, held or cancelled if we cannot satisfactorily verify your age.
SECTION 23
BUYING A REALISTIC IMITATION FIREARM
UK law restricts the manufacture, import and sale of realistic imitation firearms.

JD will only complete the sale of a RIF where you are 18 or over and we are satisfied, on the evidence available to us, that an applicable legal defence exists.

UKARA is not a licence.

UKARA is a retailer-supported verification database and is one common method used by JD to verify an airsoft skirmishing defence.

A customer does not necessarily have to be UKARA registered where another applicable statutory defence can be properly evidenced and JD is satisfied that it applies.

Other qualifying purposes can include, depending on the circumstances and evidence supplied, recognised historical re-enactment, film, television or theatrical production, museum or gallery purposes, Crown service or another purpose covered by the legislation.

JD may request documentary evidence and may independently verify information provided.
SECTION 24
THE JD TWO-TONE SERVICE
Where appropriate, an adult customer without a RIF defence may be able to purchase an eligible imitation firearm using JD's two-tone service.

The service changes the appearance of the product using a prominent unrealistic colour appropriate to the applicable legal requirements.

Images showing two-tone products are illustrative. Exact shade, coverage and appearance can vary depending on product shape, material, surface finish and the customisation process.

JD will determine which areas require treatment in order to create an appropriate two-tone appearance.

Existing markings, texture, joins, controls and manufacturing differences may remain visible through or around the treated areas.

High-contact and moving areas may show cosmetic wear with use. Normal wear to a custom finish is not by itself a manufacturing defect.

Two-tone work adds processing time to the order. Current lead times can vary depending on workload.
SECTION 25
CANCELLING CUSTOM TWO-TONE WORK
Contact JD as soon as possible if you wish to cancel an order requiring two-tone or other custom work.

If customisation has not started, we will normally be able to cancel the work subject to any other rights and obligations applying to the order.

Once custom work has begun or been completed, the normal distance-selling change-of-mind cancellation right may not apply where the finished goods qualify as goods made to your specification or clearly personalised under consumer law.

Not every situation is automatically excluded simply because a product has been described as two-tone. The legal position depends on the nature of the custom work.

Nothing in this section removes your rights where the underlying goods are faulty, not as described, unfit for purpose, or the customisation service itself has not been carried out with reasonable care and skill.
SECTION 26
RIF VERIFICATION
You must provide accurate information when relying on a defence.

If JD cannot verify the defence, we may place the order on hold while we contact you.

If the necessary evidence cannot be provided, we may refuse the RIF transaction and refund the relevant product payment.

Providing information or documentation does not automatically guarantee that JD will accept a proposed defence.

VIEW JD UKARA INFORMATION
REGISTERED FIREARMS DEALER SINCE 2026
AIRGUNS & RFD SALES
SECTION 27
AIR WEAPON SALES
JD Airsoft Limited is a Registered Firearms Dealer.

You must be at least 18 years old to purchase an air weapon from JD. Appropriate age and identity checks will be required.

The laws applying to air weapons are different from those applying to ordinary airsoft guns.

Some air weapons or related products may require additional certificates, permissions or conditions depending on their type and the part of the UK in which the transaction takes place.

JD will not knowingly complete a transaction where the required legal conditions have not been met.
SECTION 28
FACE-TO-FACE HANDOVER & RFD TRANSFERS
An air weapon sold by way of trade or business must be handed over to the purchaser face-to-face in accordance with the applicable legal requirements.

JD will therefore not send an air rifle or air pistol to a consumer as an ordinary unrestricted home-delivery parcel.

Where available, you may collect the air weapon personally from JD after completing the required identification and legal checks.

Alternatively, an air weapon may be transferred through another Registered Firearms Dealer where the necessary arrangements have been made and the receiving dealer agrees to handle the transaction.

The receiving RFD may charge you a separate transfer or administration fee. You should confirm this with them before arranging the transfer.

An online order or payment for an air weapon remains subject to successful completion of the required handover and verification process.
AGE & SAFETY CONTROLS
RESTRICTED PRODUCTS
SECTION 29
PYROTECHNICS & OTHER AGE-RESTRICTED GOODS
Certain pyrotechnics, smoke products, blanks and other items sold by JD are subject to legal age, product-category, transport or supply restrictions.

JD may apply an 18+ sales policy to particular restricted products.

Products restricted to persons with specialist knowledge will not be supplied to the general public.

JD may require age verification before dispatch or collection and may refuse a transaction if the relevant requirements cannot be satisfied.

You are responsible for using, transporting, storing and disposing of these products lawfully and in accordance with the manufacturer's instructions.
SECTION 30
LAWFUL USE
Products purchased from JD must be used responsibly and lawfully.

You are responsible for ensuring that you have any permission, licence, defence, certificate, safe location or other authority required for your possession or use of a product.

Nothing sold by JD should be used in a way that endangers another person, causes unlawful alarm, breaches site rules or violates applicable firearms, public-order, explosives or other legislation.
SECTION 31
PROMOTIONS, DISCOUNTS & GIFT CARDS
Promotions, discount codes, competitions and special offers may have additional specific terms. Those terms will be displayed or made available with the relevant promotion.

Specific promotional terms take priority over these general terms only in relation to that promotion, and only to the extent they are lawful and clearly communicated.

JD will not retrospectively change a promotion in a way that unfairly removes a benefit already earned under an accepted order.

JD eGift Cards are subject to any validity period and conditions clearly stated when the card is purchased.

Where an order paid wholly or partly using a gift card is lawfully refunded, the relevant gift-card value may be returned using the original form of payment where appropriate.
SECTION 32
FINANCE
Where finance is available, the finance agreement is provided by the relevant finance provider and is subject to that provider's eligibility checks, terms and credit decision.

Finance-provider terms operate alongside JD's terms relating to the underlying goods and do not remove your statutory rights against JD as the retailer.

If a goods contract is cancelled or refunded, any linked finance arrangements will be dealt with in accordance with applicable law and the finance provider's process.
JD DIGITAL CONTENT
WEBSITE & INTELLECTUAL PROPERTY
SECTION 33
JD WEBSITE CONTENT
Text, photography, video, graphics, artwork, logos, product presentations and other original material published by JD may be protected by copyright, trademark and other intellectual-property rights.

You may view and use the website for normal personal shopping and information purposes.

JD-owned content must not be copied, reproduced, republished, distributed, sold or commercially exploited without our permission except where permitted by law.

Third-party brand names, product images and trademarks remain the property of their respective owners where applicable.

Nothing on the JD website grants a licence to commercially use JD or third-party intellectual property unless expressly stated.
IMPORTANT
STATUTORY RIGHTS
These Terms & Conditions are intended to explain JD's consumer sales policies clearly. They do not remove or reduce rights given to consumers by law.

Where legislation gives you a right or remedy that cannot legally be excluded or restricted, that legal right or remedy applies regardless of anything stated elsewhere in these terms.
JD CUSTOMER INFORMATION
USEFUL LINKS
QUESTIONS ABOUT THESE TERMS?
TALK TO JD.
If you are unsure how any of these terms apply to an order, product, return, RIF defence or RFD transfer, contact the JD team before proceeding.
EMAIL JD CONTACT US
JD. GEAR UP. GAME ON.

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Unit 5 Virage Park, Green Lane, Cannock, Staffordshire, WS11 0NH

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